Shipping Policy

All orders received will be processed on weekdays only. All orders are delivered through our designated carrier and will require a signature upon delivery. We will take 1-2 working days to process the order,and deliver it to you right after. Delivery lead times are as follows.

Normal Customers :

2-3 Working Day to Metro areas in West Malaysia 

3-5 Working Day to Rest of West Malaysia

5-7 Working Day to East of Malaysia.

Distributors :

Monday to Friday : Order before 3.00p.m to be couried by next working day or up to 48 hours.

Self-Collect :

Monday to Friday : Order before 3.00p.m to be collect next working day from 2.00p.m onwards.

How Can I Track My Order?
Please locate your tracking number from the delivery confirmation email or by logging into your House Of Healin account. Alternatively, you can also go to citylinkexpress.com and enter your tracking number in the tracking widget to see the status of your order delivery. Please allow a few hours after you receive the delivery confirmation email for the citylinkexpress.com to reflect the status of the order.

How Do I Receive My Order If I Am Not Home?
All orders are delivered through our designated carrier and will require a signature upon delivery. If you are not at home to receive your items, a notification card will be dropped in your mailbox or at your door for further instruction on how to retrieve your parcel.

I Haven’t Received My Order.
Please locate your tracking number from the delivery confirmation email or by logging into your house Of Healin account. Alternatively, you can also go to citylinkexpress.com and enter your tracking number in the tracking widget to see the status of your order delivery. Please allow a few hours after you receive the delivery confirmation email for the citylinkexpress.com to reflect the status of the order.

If there is a delay, it will be indicated on the carrier's website. In the circumstance that you have not seen a status update of your delivery after a week since receiving the delivery confirmation email, please contact our customer care for further assistance.

I Received Multiple Boxes; Did I Get Charged Multiple Delivery Fees?
We know you are excited to receive your order. In the rare circumstance that you receive more than one box for your delivery, please be assured that we will only charge one delivery fee per order regardless of the number of boxes received.

Do You Offer International Shipping?
We're sorry, we only ship to Malaysia at this time.